It's been a couple of years since we set up our home network with our first-generation Google Home devices on our WiFi mesh, and now the internet was failing, and a technician from the provider came to troubleshoot our problem and ended up switching the mesh devices, thus establishing a new SSID and password for the network. After he left, we realized our Google Home setup was no longer working, and we spent many hours troubleshooting with AI help to re-establish it.
Our devices and apps:
- KAON AR1344E WiFi Mesh
- Google Chromecast (2017)
- Google Chromecast Audio (2015)
- Google Home Mini (2017)
- Google Home App
In hindsight, this is what I would have done:
Troubleshooting TIP #0
Make sure you have WiFi and Bluetooth turned on on your mobile device, and Mobile Data turned off.
(Mobile Data should be turned off so that you can easily recognize if the WiFi throws you off)
Troubleshooting TIP #1
Give the new network the same SSID/password as the previous network.
(I never did this, but I think this one step might have prevented the whole 5-hour-long trial-and-error process)
Troubleshooting TIP #2
Only work with a single device at a time. Turn the other ones off to prevent any possible interference.
Troubleshooting TIP #3
Start from a clean slate with the Google Home App:
- Delete the entire Home from the Google Home App
- Reinstall the Google Home App on your device
(This is supposed to get rid of any "stuck" configuration in the app itself that would reference the old network)
Troubleshooting TIP #4
Factory reset and/or restart the Google Home devices.
(This one I had done many times before I was able to finally connect the devices)
Troubleshooting TIP #5
Check the WiFi settings and temporarily separate the 2.4 GHz and the 5GHz networks to be able to connect the Google Home devices to the 2.4GHz network specifically.
(This one was an AI tip, suggesting that those old devices might only support the 2.4GHz network, and that is why the Google Home App wasn't able to connect with them)
Further tips from the AI were to specifically setup the 2.4GHz network like this:
- Bandwidth: 20MHz (not 40MHZ)
- Channel Selection: 6 (a specific number instead of Auto, and also not a high number like 12, 13 or 14)
Troubleshooting TIP #6
Check if you can directly connect to the Google Home Devices' own network:
- Check the available WiFi networks, and look for ones that match your device, like "GoogleHome0123" or "Chromecast9876" (with any numbers or characters after the name)
- Connect to that network (not that it will disconnect you from the internet)
- Open up a browser and go to http://192.168.255.249:8008/setup/eureka_info
- You should see a JSON text response from that site with info about the device
(Actually, nothing useful came out of this for me, but it was interesting to see that this is possible, and it showed that there is nothing wrong with the devices themselves)
Troubleshooting TIP #7
"Don't call us, we will call you"
Walk around and wait in different places in relation to the Google Home devices, and wait for the Google Home App to pick them up and offer them for connection.
(In the end, with both my Chromecast and Google Home Mini device, the "magic" happened when I moved away from the device and probably reached the edge of its own WiFi -- that is when the Home App finally offered to connect to them. When I previously tried to add them manually, it never found them)




